Thank you for shopping at Yuma’s Home Store Handmade. We take pride in crafting high-quality, handmade products and want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Returns
- Eligibility for Returns
- Items must be returned within 15 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Non-Returnable Items
- Customized or personalized items.
- Items marked as “Final Sale.”
- Gift cards.
- Return Process
- To initiate a return, please contact us at Handmade@yumashome.com / Text message 3057724490, with your order number and a description of the issue.
- Once your return is approved, we will provide instructions on how to send the item back.
- Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Refunds
- Refund Approval
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing Refunds
- Approved refunds will be processed within 15 days, and a credit will be automatically applied to your original method of payment.
- Please note that shipping fees are non-refundable.
- Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 15 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost.
Exchanges
- If you wish to exchange an item for a different product, size, or color, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: Handmade.yumashome.com
- Phone: 3057724490
- Address: 2481 Ednor St. Port Charlotte Fl-33952
We appreciate your support for Yuma’s Home Store Handmade and are committed to ensuring your satisfaction!